Q: I am registering my account on Setflow, and during the process of inserting my phone number, it gives me an error, as if the system doesn't accept phone numbers of less than 9 digits. What should I do?
A: We apologize for the inconvenience you encountered. Please send us an email detailing the issue, and we will notify our IT team to resolve the problem as quickly as possible. Thank you for your patience and understanding.
Q: I am unable to log into the platform. It keeps redirecting me back to the login panel. What should I do?
A: If you are experiencing issues logging into the platform, please follow these steps:
- Clear your browser cache: Sometimes, old cache data can cause login issues. Clear your browser's cache and try logging in again.
- Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the "Forgot Password" link to reset it.
- Disable browser extensions: Some browser extensions can interfere with login processes. Try disabling them temporarily and attempt to log in again.
- Try a different browser: Sometimes, switching to a different browser can resolve the issue.
- Check for updates: Ensure your browser is up to date. Sometimes, outdated versions can cause compatibility issues.
- Contact support: If the issue persists, please contact our support team for further assistance. Provide them with details about the problem and any error messages you have encountered.
By following these steps, you should be able to resolve the login issue. If you need further help, our support team is always here to assist you.
Q: I'm trying to register my account on Setflow but I keep getting a message saying my email address already exists in an account. What should I do?
A: If you have previously registered an account with that email address but don't remember the password, we invite you to use the "forgot password" feature to reset your password. In case you no longer have access to that email, we recommend re-registering with a new email address and sending us an email with details of the first account so we can delete the inactive one.
Q: I just finished creating a profile as a creative on Setflow, but it is not visible when I search for my talent type. Could you please tell me why?
A: Due to the high number of creatives on the platform, it might be challenging to find your profile through a general search. However, you can easily share your profile using the direct link provided in your account.