Q: I would like to request to change the contract jurisdiction to my home country instead of Italy. Will there be any discrepancies in the future about this?
A: Our contract is governed by Italian law as our company is based in Italy, and all our agreements adhere to European regulations.
Q: Regarding the transfer of intellectual property rights, I understand that any content I produce will be directly owned by the client in question. However, why will I be disallowed from updating my portfolio and website?
A: The contractual stipulation regarding the ownership of intellectual property is based on the fact that our clients, such as brands launching new collections, pay for a service and thus are considered the owners of the created images. This ownership includes exclusive rights to the images, especially pertinent when products have not yet been released to the public. However, it is often possible to negotiate with the client the use of images for your portfolio, particularly after the campaign has launched. Clients typically recognize the mutual benefit of showcasing high-quality work that also highlights their brand.
Q: Can I be represented by other agencies in Milan, Italy, and worldwide?
A: Yes, you are welcome to be represented by other agencies, both in Milan and globally.
Q: Could you kindly clarify the meaning of this statement? "We will also use the data, other than personal data, for the purpose of enhancing our service and our technology. You grant us a non-exclusive, royalty-free, perpetual right to use such data, other than personal data, for such purposes.”
A: This clause allows us to use non-personal data to improve our services and technology. This right is non-exclusive and royalty-free, meaning it does not prevent you from using or sharing your data elsewhere.
Q: How long does the portfolio review and activation process take? I signed up to your platform long ago but I never received feedback and my account is still "under review".
A: Sometimes, due to a high volume of new registrations, the portfolio review and activation process may take a bit longer than usual, which is normally a couple of weeks.
Please make sure you have uploaded the correct portfolio images by re-reading our guide to a perfect portfolio. We appreciate your patience and understanding as we work to handle each registration with care.
Q: I had a couple of badges on my Wesual account but it seems by moving to Setflow I've lost them. How can I regain my active badges on Setflow?
A: During the transition to the new platform, badges are not automatically transferred. To request badges on Setflow, go to the "My Portfolio" section and click on "Verify me." This will initiate the process for you to regain your active badges.
Q: I want to delete my account on Setflow.
A: We're sorry to hear that you're considering unsubscribing from our platform. We invite you to write to us an email and share your comments or suggestions. Your feedback will help us improve and offer a better service to you and other users.
If you still decide to proceed with unsubscribing, please send us an email expressing your desire to delete your account. Upon receiving your email, we will proceed with the deletion of your account and the removal of your data from our systems. This process may take up to 24 hours to complete. Thank you for your understanding.